As part of our normal operating activities, we obtain identifiable information about you such as your name, email, address, telephone number, bank account details, payment information, and so on. If you are a customer, it will also include business information that you contribute which concerns business and relationships between yourself and other individuals and organizations ("Bookkeeping Data"). We may also obtain additional information about you or your business though emails, website data requests, phone calls, promotional activities, or other correspondence with us. In these instances, we make it clear what data we are collecting.
We use your personal data to operate our website, provide you with any services you requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following
To communicate with you. This may include:
To support you: This would include assisting you with resolving technical support, billing, or service issues through email, telephone support or other communication methods
To enhance our services: For example, by tracking and monitoring your use of website visited within PowerBooks and the services provided so we can improve your experience with PowerBooks
When you visit our website or use our services, we collect personal data. The ways we collect it can be broadly categorized into the following:
Information you provide to us directly: When you visit or use some parts of our website and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a free trial or when you contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our website or services.
Information we collect automatically: We collect some information about you automatically when you visit our website or use our services, like your IP address and device type. We also collect information when you navigate through our website and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our website and services so that we can continue to provide the best experience possible (e.g., by personalizing the content you see).
Information we get from third parties: The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalize and improve our services, and to validate the personal data you provide.
Where we collect personal data, we will only process it:
If you’re someone who doesn’t have a relationship with us, but believe that a PowerBooks subscriber has entered your personal data into our website or services, you’ll need to contact that PowerBooks subscriber for any questions you have about your personal data (including where you want to access, correct, amend, or request that the user delete, your personal data).
First and foremost, we use your personal data to operate our website, provide you with any service you have requested, and to manage our relationship with you. We also use your personal data for other purposes which may include the following:
When we share data, it may be transferred to, and processed in, countries other than the country you live in – such as to the United States, where our data hosting provider’s servers are located. These countries may have laws different to what you’re used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.
For individuals in the European Economic Area (EEA) this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data (like New Zealand), or to a third party where we have approved transfer mechanisms in place to protect your personal data – i.e., by entering into the European Commission’s Standard Contractual Clauses, or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties). For further information, please contact us using the details set out in the Contact us section below.
Security is a priority for us when it comes to protecting your personal data. We are committed to safeguarding your personal data and have appropriate technical and organizational measures in place to make sure that happens. While we strive to protect your Personal Information, we cannot warrant the security of any information you transmit to us. More information about security is available in our Terms of Service.
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
We'll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymized.
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication or send your request to admin@PowerBooks.com.
You also have rights to:
If you are not happy with how we are processing your personal data, please let us know by sending an email to admin@PowerBooks.com. We will review and investigate your complaint and get back to you within a reasonable time frame.
All Personal Information linked to your account can be deleted at your request as soon as reasonably possible in accordance with the law. If you request to delete your account, your data will be deleted from our servers, and you will no longer be able to access your account. However, we may retain your Personal Information to comply with laws, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, enforce our terms of service, and take other actions otherwise permitted by law.
Please note, however, if we have already disclosed some of your Personal Information to third parties, we cannot access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures.
Aggregated or anonymous data derived from your Personal Information, which cannot be traced back to your account, may remain on our production servers indefinitely. We reserve the right to use any aggregated or anonymous data derived from or incorporating your Personal Information since your specific Personal Information is not identifiable at that level.
We’re always happy to hear from you! If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our website or services, please get in touch.
Our email is admin@PowerBooks.com.