Privacy Policy

Privacy and security are of the utmost important to us. The Privacy Policy discussed herein discusses your personal Information, how we treat it, and how we strive to protect you while still providing services to you.

What we consider personal information

As part of our normal operating activities, we obtain identifiable information about you such as your name, email, address, telephone number, bank account details, payment information, and so on. If you are a customer, it will also include business information that you contribute which concerns business and relationships between yourself and other individuals and organizations ("Bookkeeping Data"). We may also obtain additional information about you or your business though emails, website data requests, phone calls, promotional activities, or other correspondence with us. In these instances, we make it clear what data we are collecting.

See our terms of use for more information on how we treat your data.

Why we collect your data

We use your personal data to operate our website, provide you with any services you requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following

To communicate with you. This may include:

  • Providing you with information you requested from us or information we are required to send to you
  • Operational communications such as changes to our website, platform, services, security updates, or assistance with using our website and services
  • Marketing communications (about PowerBooks or another product or service we think you might be interested in)
  • Asking you for feedback or to take part in any research or survey we are conducting (which we may engage a third-party to assist with)
  • You can opt out of receiving communications from us by changing your notification settings on our website. Please note that even if you unsubscribe or opt-out, we may still send you urgent service-related communications (e.g., if your credit card payment was declined). If you do not wish to receive them, you must delete your account with us

To support you: This would include assisting you with resolving technical support, billing, or service issues through email, telephone support or other communication methods

To enhance our services: For example, by tracking and monitoring your use of website visited within PowerBooks and the services provided so we can improve your experience with PowerBooks

How we collect your data

When you visit our website or use our services, we collect personal data. The ways we collect it can be broadly categorized into the following:

Information you provide to us directly: When you visit or use some parts of our website and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a free trial or when you contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our website or services.

Information we collect automatically: We collect some information about you automatically when you visit our website or use our services, like your IP address and device type. We also collect information when you navigate through our website and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our website and services so that we can continue to provide the best experience possible (e.g., by personalizing the content you see).

Information we get from third parties: The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalize and improve our services, and to validate the personal data you provide.

Where we collect personal data, we will only process it:

  • To perform a contract with you, or
  • Where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
  • In accordance with a legal obligation, or
  • Where we have your consent.
If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our website may not be available to you.

If you’re someone who doesn’t have a relationship with us, but believe that a PowerBooks subscriber has entered your personal data into our website or services, you’ll need to contact that PowerBooks subscriber for any questions you have about your personal data (including where you want to access, correct, amend, or request that the user delete, your personal data).

How we use your data

First and foremost, we use your personal data to operate our website, provide you with any service you have requested, and to manage our relationship with you. We also use your personal data for other purposes which may include the following:

  • Establish your identity;
  • Provide to you the services offered by the Site and bill any amounts due from you;
  • Troubleshoot and resolve problems;
  • Improve the usability, performance and effectiveness of our Site and business;
  • Provide you with news, updates, and reminders related to our services;
  • Enforce our Terms of Service;
  • Protect you and us from error and fraud;
  • Understand your needs and eligibility for products and services;
  • Comply with legal and regulatory requirements;
  • To market to you
  • To produce aggregated and anonymized analytics and reports, which we may share publicly or with third parties
  • As otherwise described to you at the time of collection.

How we share your data

Except as set forth in this privacy policy, we do not sell or release your Personal information to third parties without your consent. However, we reserve the right to gather, analyze, aggregate and transform non-personally identifiable information sourced from all or any portion of our visitors and users, and to make this information available at our site or through other means, channels or partners at such time and on such terms as we believe are appropriate. We also reserve the right to share your Personal Information to third parties in the following cases:

  • Regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure
  • An actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business
  • We retain the right to manage our operations, including using service providers of our own choosing, to facilitate the development, hosting and ongoing support of our services to meet our business goals. For example, we may use the services of third-party companies to host our services and these services may or may not be in the same jurisdictions or regions as the customers using our services. Our employees, consultants, contractors, suppliers and partners, if authorized, may have access to our customer information or the systems storing it as part of and solely for the purposes of performing their jobs, or within the scope of their agreements with us. In all cases, we use reasonable efforts to ensure that your Personal Information, as part of our confidential business information, is protected under contracts with such persons.
While we take care to use only service providers that we believe are reputable and able to live up to our and your expectations, including about the handling of confidential information, PowerBooks is not liable for unlawful or unauthorized use of Personal Information by any of such persons unless such unlawful use was a direct result of our gross negligence or willful misconduct. The use and disclosure restrictions contained in this Privacy Policy will not apply to third parties as we do not control the privacy practices of any third parties.

International Data Transfers

When we share data, it may be transferred to, and processed in, countries other than the country you live in – such as to the United States, where our data hosting provider’s servers are located. These countries may have laws different to what you’re used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.

For individuals in the European Economic Area (EEA) this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data (like New Zealand), or to a third party where we have approved transfer mechanisms in place to protect your personal data – i.e., by entering into the European Commission’s Standard Contractual Clauses, or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties). For further information, please contact us using the details set out in the Contact us section below.

Our Security Policy

Security is a priority for us when it comes to protecting your personal data. We are committed to safeguarding your personal data and have appropriate technical and organizational measures in place to make sure that happens. While we strive to protect your Personal Information, we cannot warrant the security of any information you transmit to us. More information about security is available in our Terms of Service.


The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).

We'll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymized.

Your rights

It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication or send your request to

You also have rights to:

  • Know what personal data we hold about you, to make sure it’s correct, and to update it
  • Request a copy of your personal data, ask us to restrict processing your personal data, or delete it
  • Object to our continued processing of your personal data
You can exercise these rights at any time by sending an email to

If you are not happy with how we are processing your personal data, please let us know by sending an email to We will review and investigate your complaint and get back to you within a reasonable time frame.

How to delete your account

All Personal Information linked to your account can be deleted at your request as soon as reasonably possible in accordance with the law. If you request to delete your account, your data will be deleted from our servers, and you will no longer be able to access your account. However, we may retain your Personal Information to comply with laws, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, enforce our terms of service, and take other actions otherwise permitted by law.

Please note, however, if we have already disclosed some of your Personal Information to third parties, we cannot access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures.

Aggregated or anonymous data derived from your Personal Information, which cannot be traced back to your account, may remain on our production servers indefinitely. We reserve the right to use any aggregated or anonymous data derived from or incorporating your Personal Information since your specific Personal Information is not identifiable at that level.

Contact us with comments and questions

We’re always happy to hear from you! If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our website or services, please get in touch.

Our email is